Questions

Answers about the catalog, the listings, and how a name moves from shortlist to transfer

What each entry actually contains, how availability is checked before any offer is discussed, and where enquiries land when you write in from outside South Africa.

How to reach us, and how fast we reply

Enquiries are handled from South Africa. If you are asking about a specific listing, include the domain string and the extension so we can check availability before anything else moves forward.

Email

Best for listing questions, availability checks, and offer details. Attach nothing sensitive on the first message.

info@dnagent.com

Replies usually go out within one business day.

Phone

Useful when a name is hard to spell out in writing, or when you want a quick read on pronunciation before shortlisting.

0426184986

Weekdays, South Africa time. Voicemail is checked the same day.

Response times

  • 01 Availability check on a listed domain: within one business day.
  • 02 Follow-up on an offer already submitted: two business days at most.
  • 03 Registrar transfer questions after an agreement: answered as they come up, no fixed queue.

Most answers about listings, spelling risk, and extensions are already written down in the frequently asked questions, so it is worth a look before you write.

For anything outside the catalog itself, including how we handle your details, see our privacy policy.

Still deciding? Ask before you commit

If a listing looks close but you are unsure about spelling, extension, or how the name sits in an email address, send a short note. We answer practical questions about the catalog and the acquisition steps, and we will tell you plainly when something is outside what this page covers.

Leave your email and a line about the name you are looking at. Replies come from our side in South Africa, usually within one working day. No newsletters, no follow-up sequences.

Phone
0426184986
Office
68088 Wesley Islands Apt. 308
Stevenborough, NC 9826

Send a question

We use your email only to answer this question. Availability is confirmed before any offer is discussed.

Reaching the desk at DN Agent

Enquiries are handled from South Africa. If a name on the shortlist looks like a fit, send the exact string and the extension you want checked. We confirm availability before anything else moves forward, then walk you through offer submission and registrar transfer.

Postal address

68088 Wesley Islands Apt. 308
Stevenborough, NC 9826

Working hours

Monday to Friday, 09:00 to 17:00 SAST
Saturday, 10:00 to 13:00 SAST
Sunday and public holidays closed

Channels we monitor

  • Email for availability checks, offer details, and registrar paperwork.
  • Phone for short clarifications on spelling, extension, or transfer timing.
  • Written follow-up for anything that needs a record on file.

Before you write

Include the exact domain string, the extension, and the project it is meant for. If a name has a known spelling risk, say which variant you mean so the check is run against the right entry. Questions about pricing, guarantees, or financial outcomes sit outside what this desk handles.

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